Hey there, need to make a return from the UK? It's easy and FREE! Just enter your email address and the order number below.
How do I return?
- UK returns are super easy! Just enter your order number and email address above and click Start
- Select the items you'd like to return and the reason for return
- You'll immediately receive an email with your Collect+ label
- Just download the label, paste it on your package, and drop it off at any Collect+ location (find your nearest location here: www.collectplus.co.uk/store-
- Once we've received your return at our facility, please allow up to 8 business days for your return to be processed and refund to be issued
- You'll receive an email once your refund has been issued, and then it may take a few business days for the funds to appear in your account - depending on your bank
- Please note there is a 2 GBP processing fee that will be deducted from your refund
What items can I return?
- You can return your items within 21 days of receipt of your shipment
- You can return any item that is unworn, unwashed and undamaged
Can I make an exchange?
- Sadly, we are not able to offer exchanges at this time
- You can return your item for a full refund (shipping fees are not refunded), and simply reorder the item in your desired size or color